FAQ

First, please contact ●●●●@●●●●.co.jp.
Once we receive your order, we will process it as soon as possible, so depending on the timing of your inquiry, we may not be able to fulfill your request.

First, please contact ●●●●@●●●●.co.jp. Once we receive your order, we will process it as soon as possible, so depending on the timing of your inquiry, we may not be able to fulfill your request.

You can check the delivery status using the tracking number provided in the shipping confirmation email. Also, please contact us using the inquiry form along with your order number.

You can choose delivery by FedEx, regular delivery by Japan Post, or EMS (International Express Mail).

Shipping charges vary depending on the weight of the package and the destination country/region. Please check "Shipping Price" for details.

First, please contact ●●●●@●●●●.co.jp.
Once we receive your order, we will process it as soon as possible, so depending on the timing of your inquiry, we may not be able to fulfill your request.

Usually ships within 1 week of ordering. Delivery times vary depending on the country and region, but standard delivery times are approximately 10 to 20 days for standard shipping, approximately 5 to 8 days for EMS, and approximately 5 to 10 days for FedEx.

Even if the order is made by the same person, if there are multiple delivery addresses, shipping charges will be charged for each delivery address. Please complete the ordering process for each delivery address.

When making a purchase (payment), you can [change] the delivery address from "Shipping Address". If you change the shipping address, your order will be delivered to the changed address. Please note that we currently do not offer gift wrapping.

Currently, credit card payments (VISA, Master, AMEX) and PayPal are available.

You cannot change your payment method after your order is completed, so please be sure to check it when placing your order.

You can search by free word search using the search on the site.

"Out of stock" will be displayed on the product page only if the item is out of stock.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

As a general rule, we do not accept returns or exchanges due to customer convenience.

There is no excuse. We apologize for the inconvenience, but please contact us at ●●●●@●●●●.co.jp with your order number. We will process the refund/exchange as soon as possible.

Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder".
If you do not receive the email, please check your spam folder. If you have set up domain-specific reception to prevent spam mail, etc., you will not be able to use the e-mail services of this website, so please set up domain-specific reception for "@〇〇〇〇〇.jp. Please go. When setting up domain-specific reception, please specify the domain "@〇〇〇〇〇.jp. If you still cannot confirm your email even after completing the above settings, please contact us using the contact form.

We do not issue individual receipts or enclose them with products. note that. For credit card payments, the billing statement issued by the credit card company will serve as the receipt.

Please contact us using the inquiry form.